Pyramids Pharmacy FAQs

How can I change my address?

If you need to change your address, please click on the link below and contact our staff. 

Where is the pharmacy physically located?

Pyramids Pharmacy has several pharmacies. Please click on the link below in order to see our exact physical address locations. 

How do I dispose of medications?

Please contact your local EPA (Environment Protection Agency) for locally recommended guidelines. Below you can find the link for the Texas EPA contact information.

What do I do if one of my medications is recalled?

If a medication is recalled, Pyramids Pharmacy will notify the patient to stop using that product or devise, the product is retrieved from the patient and the patient is supplied with replacement product/equipment as needed. Prescribers are notified to the potential problems associated with the recall, and provided with a list of patients who received the targeted product.

Can medications be returned?

State regulations do not allow return of medications. 

How do I properly handle, store and dispose of hazardous materials and medications?

Please contact your local EPA (Environment Protection Agency) for locally recommended guidelines. Below you can find the link for the Texas EPA contact information.

Satisfaction Surveys

Patient Satisfaction Survey > click here
Provider Satisfaction Survey > click here
Complaints > click here

Pyramids Pharmacy
Toll Free Phone: 877.866.9579 Pyramids Pharmacy Webster
Toll Free Phone: 855.339.1931 Pyramids Infusion Center
Toll Free Phone: 855.889.9964
Pyramids Specialty Pharmacy
Toll Free Phone: 888.375.1920 Pyramids Mail Order Pharmacy 
Toll Free Phone: 888-489-0038 Pyramids Texas Medical Center
Toll Free Phone: 866-293-9097

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PRIVACY POLICY

*This offer is not valid for prescriptions purchased under Medicaid, Medicare or similar federal or state programs or for patients who are Medicare eligible and enrolled in an employer-sponsored group waiver health plan or government-subsidized prescription drug benefit program for retirees. Offer not valid where prohibited by law, taxed or restricted. Offer is not transferable, is limited to one per person and may not be combined with any other offer.